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6. ‘Value – added services’ means–
(A) Better value at a premium
(B) Costlier services
(C) Additional services
(D) Better value at a discount


7. To ‘Close a Call’ means–
(A) To end the conversation
(B) To put the phone down
(C) To close the doors
(D) To clinch the sale (E) To close the business


8. A ............ is an additional set of commands that the computer displays after you make a selection from the main menu.
(A) dialog box
(B) submenu
(C) menu selection
(D) All of the above


9. Direct Marketing means–
(A) face-to-face marketing
(B) over-the-counter marketing
(C) door-to-door marketing
(D) All of these


10. A ‘‘Lead’’ means–
(A) a buyer
(B) a seller
(C) employee
(D) employer